How It Works:
Thank you for considering us for memorializing your pet’s ashes. Once you have completed your purchase, we will mail you a kit to send the cremains to us. This includes a labeled vial for the ashes, a small scoop for transferring the ash, instructions, and a copy of your work order. You add the required amount of cremains and ship it to us via Priority Express.
Please note: Recent Postal Service regulations require using a Cremated Remains Kit shipment box. These boxes are available for free at your post office, and also to order online at usps.com. You pay the postage, which varies depending on distance. To order please click here.
Within 3-4 weeks of receiving the cremains back we will send you your finished piece(s) via UPS. If there happen to be any cremains left over when the memorial is complete you have two choices: 1) They can be respectfully scattered over a private natural landscape or.. 2) Cremains can be returned, and shipped with the same USPS required kit. The cost would be charged to you.
FAQ:
Who pays for shipping the ashes to Flame Memorials?
You are responsible for adding correct postage to send the ashes to us by Priority Express (US Postal Regulations). This will generally be around $26.
Can I rush the order?
This is decided on a case by case basis. Generally it is doable.
Can you make custom colorations?
Yes, with a 6 piece minimum order.
What do you do with the remaining unused ashes?
The unused ashes will be dispersed across a private wooded area unless we are directed to return them.